Frequently Asked Questions - MyFashionStory.com

Frequently Asked Questions

1. Do you accept phone orders?

We encourage our customers to place orders online, as this is the fastest and most convenient method. If you would prefer to place an order over the phone, our Customer Service representatives are more than welcome to take your order. Please email to us at customerservice@myfashionstory.com for more detail..

2. How can I check on my order?
Ordering policy

3. Can I order from outside the Singapore?
International Orders

4. What if the item I am looking for is not shown on the website?
If an item is no longer available on the website, then we no longer have any stock.

5. Can I modify or adjust my order?

Yes, you may modify or adjust your order before the order has been processed

6. Do you have a MyFashionStory catalog?
MyFashionStory does not have a catalog.

7. How quickly do you ship?
Proceeding Order & Shipping

8. Is my credit card number and information secure?
Security Policy

9. How do I know what size to choose?
Size Measurement

10. How can I pay for my order?
Payment Policy

11. How can I return or exchange my merchandise?
Exchange Policy

12. What if the merchandise is not in stock?
Out of Stock Items

13. How can I purchase a MyFashionStory Gift Card?
MyFashionStory Gift Card

14. What if I haven't received my order?
Tracking Package

16. Why do you ask me to register?
Registered User

17. How do I contact you?
Contact Us

18. What is an E-Gift Certificate and how can it be used?
E-Gift Certificate Help Page

19. Do you have any retail outlets?

We currently do not operate any retail outlets and all orders must be placed online with Myfashionstory.com. If we decide to set up retail stores, we will definitely inform all our valued customers!